Last reviewed: 23 October 2026.
Cancelling
- Cancel before work starts: we refund any advance in full
- Cancel after work has started: we refund the advance minus the value of work already done, which we explain to you in writing
- Once a deliverable has been sent to you, or a paper has been submitted to a journal on your behalf, that part of the fee is not refundable
If we cannot deliver
If we are unable to deliver the agreed work, you receive a refund for the part not delivered.
Journal and other third-party charges
Article processing charges, ISBN, printing, patent office and other fees paid to third parties on your behalf are governed by their own policies. We help you request a refund from them where their policy allows, but we cannot refund amounts already paid to them.
Rejection by a journal
Journals decide acceptance. If a paper is rejected, we help you revise it and submit to another suitable journal as agreed in your quote; a rejection on its own does not make our completed work refundable.
How to request a refund
Email us with your name, phone number, the service and the payment reference. We reply within 7 working days, and approved refunds are paid to the original payment method within 15 working days.
Contact
Shodh Sagar Private Limited
#468, 4th Floor, Tower B1, Spaze ITech Park, Sector 49, Gurugram, India (122018)
Email: shodhsagar@gmail.com